Report a Lost or Stolen Card
Step 1: Turn your card off
Log in to Online Banking or the Mobile App and access Card Management to temporarily turn your card off and review recent transactions.
This can help prevent new purchases while you confirm whether your card is lost or misplaced.
Step 2: Report your card
Give us a call to report your debit card as lost or stolen.
After Hours (641) 753-5900 and follow the phone prompts to be connected to our after-hours card service.
Step 3: Review transactions
Review your recent account activity for any unfamiliar transactions. If you notice anything suspicious, make note of the details and contact us right away. To help protect your account going forward, we also recommend enabling Debit Card Fraud Alerts for added security and peace of mind.
What happens next
- We’ll help keep your account protected and secure
- We’ll review any transactions that appear suspicious
- We’ll order a replacement card and guide you through the next steps
Need additional help?
Complete our contact form and we will follow up during business hours.
