Report Debit Card Fraud
Protecting your account from debit card fraud is one of our top priorities. If you notice a transaction that doesn't look familiar, we're here to help you take the right steps to secure your account.
Step 1: Could the transaction be legitimate?
A transaction may be legitimate if it is:
- A recurring subscription or automatic payment
- A purchase made by a family member
- Listed under a different merchant name
- An authorized transaction posted after a free trial period
Step 2: If the transaction is fraudulent:
- Turn off your debit card using Card Management in Online or Mobile Banking.
- Contact United Bank & Trust at 641-753-5900 during business hours.
- After hours: Call 877-328-1994 to close your card immediately, then contact us the next business day.
Step 3: Protect your account
- Monitor your account regularly.
- Set up debit card alerts.
- Report lost or stolen cards immediately.
- Keep your contact information current.
Have additional questions?
Give us a call at 641-753-5900.
