Text Fraud Alerts
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Text Fraud Alerts
Keeping your account information safe and secure is our highest priority at United Bank & Trust. That's why we have enhanced our debit card program by bringing you text fraud alerts when a suspicious transaction occurs.
Here's how it works:
If a suspicious debit card transaction is detected, you'll receive a text "Fraud Alert" with transaction details. Simply reply to the text with a "YES" or "NO" to confirm or deny the transaction.
- YES - the activity is valid and legitimate. You can continue to use your debit card as normal.
- NO - the activity is fraudulent. Your card will automatically be blocked to prevent any additional fraudulent activity. You will receive a follow-up phone call from a Shazam Fraud Specialist.
- If you don't reply to the text, or if your phone number isn't a cell phone number, Shazam will attempt to reach you via automated voice call.
Text alerts will come from: 877-253-8962 (English) or 877-273-5722 (Spanish)
Automated phone calls will come from: 877-253-8964 (English) or 877-273-5901 (Spanish)
Questions? Call us at 641-753-5900.