Business Digital Banking
Section Menu
Providing your business with a fast, simple, and secure digital banking experience is a priority at United Bank & Trust. That's why we’re upgrading our business online banking and mobile app to a new Business Digital Banking platform.
Login Instructions:
Note: Your previous login URL will not redirect. You must log in through United Bank & Trust's website.
- Visit www.bankubt.com.
- Click “Online Banking” in the login box and select “Business Digital Banking”
- Enter your User ID and click “Forgot Password”
- Complete multi-factor authentication (MFA) setup and reset your password
- Soft token users will be prompted to download the new app to complete login process. Hard token users can continue to log in using your existing device.
Click here for detailed login instructions.
Key Dates:
Friday, October 24
|
Monday, October 27
|
Tuesday, October 28
|
Wednesday, October 29
LIVE DAY
|
| By 5pm - Schedule Bill Payments |
By 5pm
- Complete ACH Templates
- Save any Transfer Templates to recreate post-conversion
- Save transfer history
- Save ACH history
- If you use QuickBooks, sync transactions and backup QuickBooks (you'll then upload the transactions remaining transactions post-conversion)
|
ALL DAY - No access to Business Online Banking or Business Mobile |
9am
- We are live on the new platform
- Schedule any ACH batches
- Recreate any internal transfer templates
- Set-up real-time alerts
- Rebuild Bill Pay payees and schedule payments - only required for linked profiles (additional businesses tied to the primary business)
- If you use QuickBooks, deactivate and reactivate (QuickBooks Desktop and QuickBooks Online will be available today. QuickBooks Express Web Connect may be interrupted for up to 5 business days after live date)
- If you use Positive Pay or Business Deposit Capture, allow pop-ups in your browser
|
|
6pm - No access to Business Online Banking or Business Mobile |
|
|
Key Action Steps for Business Customers:
As we prepare to migrate from the current Business Online Banking to our upgraded Business Digital Banking platform, there are a few action steps that need completed. Please refer to the table below for important steps you'll need to take throughout the next several weeks.
Topic
|
Action Step
|
Link or Resource
|
Completion Due Date
|
Phone Numbers
|
- Provide phone numbers for MFA login by completing the Contact Form.
|
Contact Form |
Before conversion |
QuickBooks
|
- By 10/27 at 5pm - Perform a data file backup and a transaction download.
- On 10/29 - Deactivate and reconnect your QuickBooks connection to avoid duplicates.
|
Detailed Instructions on performing a backup, deactivating and reactivating QuickBooks |
- 10/27 by 5pm
- 10/29 or after
|
Transfers
- Recurring and scheduled internal transfers WILL migrate.
- Transfer templates WILL NOT migrate to the new platform.
|
- Save details of any existing transfer templates to recreate following the upgrade.
- Export/download transfer history for your records (transaction history will convert)
|
|
Before conversion
|
ACH's
- ACH templates WILL migrate.
- Recurring and scheduled ACH batches WILL NOT migrate.
|
- Set-up ACH templates in Business Online Banking before conversion, if you currently use recurring or copied batches.
- To save existing history, please export ACH History prior to conversion.
|
How to Set-up ACH Templates in Business Online Banking |
Before conversion |
Bill Payment
|
- Primary Account: Schedule any future dated bill payments by October 24th. Scheduled payments and Payees will migrate.
- Linked Profiles: Save payee information and scheduled payments for post-conversion creation. New enrollment will be required post-conversion.
|
|
Before conversion |
What's New?
Our Business Digital Banking platform combines the services you rely on with new powerful tools to streamline your business banking, including:
- Direct QuickBooks Connection
- Mobile Deposit
- Positive Pay with Payee Match
- ACH Debit Block
- New & Improved Wires
- Remote Deposit Capture
Need Assistance?
We're here to help guide you through the transition.
Frequently Asked Questions
-
-
When will the upgrade happen?
-
The new Business Digital Banking experience will go live on October 29th. Access will be temporarily unavailable during the transition between October 27 at 6pm and October 29 at 9am.
-
-
What are my user credentials for the new Business Digital Banking platform?
-
Your username will remain the same, however, you will need to reset your password upon the initial login to the new platform. See below for instructions:
Note: Your previous login URL will not redirect. You must log in through United Bank & Trust's website.
- Visit www.bankubt.com
- Click “Online Banking” in the login box and select “Business Digital Banking”
- Enter your current User ID and click “Forgot Password”
- Reset your password and complete multi-factor authentication (MFA) setup
- Soft token users will be prompted to download the new app to complete login process. Hard token users can continue to log in using your existing device.
Login Instructions
TOKENS:
- Click to download the new soft token: App Store or Google Play
- If you use hard tokens, you may continue to use those after completing a registration process during login.
-
-
Will I continue to use the same token for multi-factor authentication during the login process?
-
If you use a soft token, a new Digipass app will be required for download. During your first login, you will be instructed to download this new app.
App Store: FI Digipass on the App Store
Google Play: Digipass - Apps on Google Play
If you use a hard token, you may continue to use your existing token.
-
-
Will I need to download a new mobile app?
-
Yes, after conversion, you will need to download a new UBT Business Mobile app as the old app will be deactivated. The new app will be available for download on Wednesday, October 29 at 8am.
Simply search for United Bank & Trust Business Mobile.
-
-
How to I set-up real-time alerts and notifications in the new platform?
-
Once conversion is complete, you can set-up real-time notifications in the new platform. Click on your name in the upper right-hand corner, click Settings, click Advanced Alerts.
-
-
Will I be able to sync transactions for October via QuickBooks?
-
If you are currently syncing your transactions with QuickBooks, you will need to sync your account transactions on Monday, October 27 by 5pm. After the conversion, you'll be able to download the transactions from October 28 - October 31 through the new Business Digital Banking platform. Once downloaded, you may upload the file to QuickBooks.
If you currently download your transactions, you may wait until after the end of month and download your complete transaction file for the month of October, then upload the file to QuickBooks.
PLEASE NOTE: Please view the instructions below before you attempt to re-establish your QuickBooks connection. There are necessary steps to deactivate, then reactivate your connection to avoid duplicate connections.
QuickBooks Instructions
-
-
Will my login to Remote Deposit Capture change?
-
If you currently use Remote Deposit Capture, the URL, and login credentials will remain unchanged.
Remote Deposit Capture
-
-
How many months of transaction history will be available?
-
24 months of transaction history will convert to Business Digital Banking.
-
-
How many months of statements will I be able to view in the new platform?
-
You'll have access to 18 months of account statements once the new system is live.
-
-
Will I be able to see check and deposit images?
-
Yes, you will be able to view the front and back of check images, and deposit images within your transaction history. Front images will also continue to be included in your monthly account statements.