Text Fraud Alerts

Posted on Monday, October 15, 2018 in Security and Fraud Prevention

Keeping your account information safe and secure is our highest priority at United Bank & Trust.  That’s why we have enhanced our Shazam debit card protection program to bring you text fraud alerts when a suspicious transaction occurs.

If a suspicious debit card transaction is detected, you will receive a text “fraud alert” with transaction details.  Simply reply to the text with a “Yes”, or “No” to confirm or deny the transaction. 

  • Yes – the activity is valid and legitimate.  You can continue to use your debit card as normal.
  • No – the activity is fraudulent.  Your card will automatically be blocked to prevent any additional fraudulent activity.  You will receive a follow-up phone call from a Shazam Fraud Specialist.
  • If you don’t reply to the text, or if your phone number isn’t a cell phone number, Shazam will attempt to reach you via automated voice call.

To ensure you are able to receive these text alerts, we must have your current cell phone number on file.  To update your current cell phone number, please call 641-753-5900 or email us at [email protected].

Additionally, to ensure you don’t miss out on any alerts, please save these numbers in your contacts on your cell phone: 

Text Message Alerts will come from: # 72718
Automated Phone Calls will come from: 855-219-5399 

We appreciate your relationship with United Bank & Trust, and as always, please contact us with any questions.

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